CUSTOMER SERVICE
SHIPPING, RETURNS & WARRANTY POLICY
At Woofer Electronics Distributors, we are committed to processing and shipping orders as efficiently as possible. Please review the following policies regarding shipping, returns, discrepancies, and warranty claims.
QUICK REFERENCE
The information dealers need most.
|
SAME-DAY PROCESSING
Before 3:00 p.m. CT
We make every effort to ship in-stock orders received before 3:00 p.m. Central Time on the same business day.
|
SHIPPING OPTIONS
Multiple Carriers
Delivery Van, UPS, FedEx, Spee-Dee, and USPS may be used depending on the order and destination.
|
EXPEDITED SHIPPING
Contact Us First
Upgraded shipping services may be available for an additional charge. Contact Woofer before placing your order.
|
SECTION 01
SHIPPING POLICY
|
ORDER PROCESSING
We make every effort to ship all in-stock orders received before 3:00 p.m. Central Time on the same business day.
Orders received after 3:00 p.m. Central Time, on weekends, or on holidays will generally be processed on the next business day.
|
PROCESSING DELAYS
Processing and shipping times are estimates only and may be affected by order volume, inventory availability, weather, carrier delays, or other circumstances beyond our control.
|
|
SHIPPING METHODS
Orders may be shipped using one of the following methods:
• Delivery Van
• UPS • FedEx • Spee-Dee • USPS |
EXPEDITED SHIPPING
Expedited or upgraded shipping services may be available upon request for an additional charge. Please contact us prior to placing your order if faster shipping is required.
|
IMPORTANT SHIPPING NOTE
Woofer Electronics reserves the right to determine the most appropriate shipping method unless otherwise agreed in writing.
SECTION 02
RETURNS & RETURN AUTHORIZATIONS
|
RETURN AUTHORIZATION REQUIRED
Do not return merchandise without a Return Authorization number. Only approved items should be returned. Unapproved items or products not listed on the authorization may be returned at the dealer's expense.
|
RETURN WINDOW
Authorized returns must be received within 30 days from the date the authorization is issued or the authorization may be voided automatically.
|
|
PACKAGING REQUIREMENTS
Products being shipped back must be over-boxed and properly packaged. Items damaged in transit because they were not properly packaged may not be covered under warranty.
|
REQUIRED DOCUMENTATION
Include required proof of purchase when applicable. Clearly mark the Return Authorization number on the package and include a copy of the authorization paperwork with the shipment.
|
RETURN SHIPPING ADDRESS
Woofer Electronics Distributors
1377 Industrial Drive · Itasca, IL 60143
RETURN CONDITIONS
All returned items are subject to inspection. Items submitted for credit consideration should be complete, in original unopened packaging, and current-model product. A 15% restocking fee may apply to products returned for credit more than 30 days after purchase. Woofer Electronics reserves the right to refuse improperly packaged, incomplete, unauthorized, or otherwise ineligible returns.
SECTION 03
WARRANTY CLAIMS
WARRANTY RETURN PROCESS
Warranty returns must follow the applicable Return Authorization process. Please provide complete product information, serial numbers, an accurate description of the defect, and proof of purchase when required. Products are subject to inspection after receipt.
NEED ASSISTANCE?
We're here to help.
If you have questions regarding shipping, a return authorization, or a warranty claim, please contact the Woofer Electronics team before sending merchandise back.